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30 Day Return Policy

ACT UP NY is very appreciative of your support and while we encourage folks to select their items carefully by checking the size guide for each item prior to purchase, we realize that "fit" in particular can be a difficult thing to evaluate without the garment in front of you. Therefore, we have a 30 Day Return and Exchange policy so that you can buy with confidence and return an item for a refund or exchange to a size that is closest to what you expected in the first place.

  • Return Shipping Policy: Unfortunately, as a small non-profit we are unable to pay for the return shipping on items that you want to exchange or refund. Luckily for most, our merchandise is lightweight and inexpensive to mail back to us.
  • Return Tracking Policy: We endeavor to give you the highest level of customer support so we naturally like to know where things are and tracking is our way of ensuring that your return goes smoothly (tracking is often free—ask before you purchase postage).
  • Tax Policy: Applicable taxes will be retained and remitted, pursuant to state and local laws. For a full explanation, see our: Sales Tax Policy.
  • Supersession Policy: All cancellation policies may be superseded for safety reasons, or extenuating circumstances. In which case, we will be the sole decider of what refunds, if any, may be given.
  • Third Party Fee Policy: Any third party booking, shipping or credit card payment fees may not be refunded if a third party charges a fee that won't be refunded to us. We must deduct any third party fees regardless of the type or reason for a cancellation not initiated by us.
  • EXCEPTIONS - Special Orders/Items: There are no refunds for: merchandise that has been personalized, special orders, items labeled final sale, any closeout inventory or bulk purchases (entire orders where there is a purchase of more than five of any style, or any order where any items are discounted for volume). Additionally, we cannot accept returns for some articles of clothing (like: face masks or underwear) as returns for these items may be prohibited by law, health regulation or may be marked as non-returnable on their product page.
Want to request an exchange, now?

To Initiate an Exchange:

We gladly accept returns and exchanges for merchandise purchased within the first 30 days so long as the customer pays the return postage and obtains a valid tracking number from their post office for the returned package. Additionally, items must be in the original state (unwashed, unworn, unused, etc.).

  1. Pack the item carefully for return shipping (so that it doesn't get damaged in transit thus voiding the return).

  2. Ship the item back to us from your post office requesting a "TRACKING CODE" and enter that number on the Request Return form. Be sure to include a copy of your original invoice or packing slip. We need your order number to be able to process the request.

    Ship to Address:

    • ACT UP NY
      c/o Fulfillment by JournalsAndBooks.com, Inc.
      130 Palmetto Street Ste 300
      Brooklyn, NY 11221-4915

  3. With your tracking number in hand, fill out the "Return Form" which can be found on a "Returns & Exchanges" tab located on each Product Page.

  4. Be sure to give an "Exchange Reason".

  5. Let us know what Product and Size you would like it exchanged for, if you would like a store credit or even a refund.

What if an Item is defective or arrives damaged?

Did you receive defective merchandise?

While we triple inspect every item that leaves our fulfillment center, on rare occasions something gets past us. Sorry about that! To get it resolved right away, please email customer service at: shop.help@actupny.com, and include:

  1. Your order number.

  2. A description of what is wrong.

  3. A photo or two of the issue (if possible) as this can greatly speed up getting you a replacement.

Who pays for the return shipping?

Customers must pay for all shipping charges including any return postage, tracking fees, and the shipping for a new, exchanged item back to them as well.